Privacy Policy

Hotel Snow Palace, Rajbagh, Srinagar, respects your privacy and is committed to handling your personal information responsibly. When you use our website, contact us, make a reservation, request information, or use any of our hotel services, we may collect information such as your name, phone number, email address, booking details, travel dates, number of guests, and other information you choose to provide. We may also automatically receive limited technical information, including your IP address, browser type, device type, operating system, and pages viewed, to help us understand website usage, maintain security, and improve the performance and usability of our website.

We use the information we collect to process and manage reservations, respond to enquiries, provide requested services, communicate with guests about bookings, assist with requests before or during a stay, improve our hotel services and website, prevent fraudulent or unauthorised activity, and comply with applicable legal and regulatory requirements. Where necessary, information may be shared with trusted service providers who assist us with website hosting, booking services, payment processing, communication, analytics, or other services required to operate the hotel and website. We may also disclose information where required by law, government authorities, courts, or other lawful requests. We do not sell or rent your personal information to third parties for their own marketing purposes.

Our website may use cookies and similar technologies to remember preferences, understand how visitors use the website, improve website functionality, and measure website performance. Some third party services used on the website may also place their own cookies in accordance with their respective privacy policies. You can manage or disable cookies through your browser settings, although doing so may affect certain website functions.

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss. However, no website or electronic method of transmission can be guaranteed to be completely secure. We retain personal information only for as long as reasonably necessary to provide our services, maintain business and booking records, meet legal obligations, resolve disputes, and protect our legitimate interests.

If you provide information belonging to another person, such as a family member or travel companion, you should ensure that you have permission to provide that information. Our website may contain links to third party websites or services. Hotel Snow Palace is not responsible for the privacy practices, content, or security of external websites, and we recommend reviewing their privacy policies before providing personal information.

You may contact Hotel Snow Palace if you have questions about this Privacy Policy, wish to understand how your information is being handled, or need to update or correct information you have provided to us. We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable legal requirements. Any updated version will be published on this page with the revised effective date.